In Genshin Impact How Do You Redeem Codes: Complete Step-by-Step Guide

If you’ve been asking yourself “in genshin impact how do you redeem codes,” this comprehensive tutorial will walk you through every step, with screenshots guidance, platform-specific tips, and troubleshooting advice. We analyzed the top search results and found they often miss critical details like account linking pitfalls, platform differences, and what to do when a code shows “redeemed but not received.” This guide brings all of that together into one practical resource. Whether you’re brand new or returning after a hiatus, you’ll learn how to claim Primogems and other rewards quickly and safely.

How Do You Redeem Codes in Genshin Impact

Redeeming codes in Genshin Impact rewards you with Primogems, Mora, Enhancement Ores, and other time-limited bonuses. You can redeem codes via the official web redemption page or directly inside the game. Success requires three basics: a valid code, a qualifying account (Adventure Rank 10 or higher in most cases), and the correct server/region selection.

Our evaluation of top guides revealed several strengths and gaps. Many articles list both methods—web and in-game—but they don’t consistently explain why one method may be preferable, or how to handle platform-specific differences. Some include screenshots or short videos, but they frequently skip key steps like verifying the HoYoverse/miHoYo account type, checking server region, or restarting the game when rewards don’t arrive. We combine step-by-step instructions with expert tips, cross-platform notes, and a robust troubleshooting section to give you a complete answer to “in genshin impact how do you redeem codes.”

In practice, you’ll do the following: sign in to your HoYoverse account, choose your region (Americas/Europe/Asia/TW, HK, MO), paste a valid code, confirm, and then pick up rewards from in-game mail. The process is straightforward, but codes are time-limited and region bound; that’s why this guide also explains verification steps and common errors to avoid.

Key points:

• There are two official redemption routes: the website and the in-game settings.
• You must usually be Adventure Rank 10+ to use most general codes.
• Server region matters—codes redeem to the server tied to your account.
• Rewards arrive via in-game Mail, not instantly in your currency balance.
• Mobile, PC, and PlayStation have slight differences in login and linking; we cover all below.

If your goal is to learn “in genshin impact how do you redeem codes,” stay with this guide through to the end—we’ll detail both methods, give an illustrated flow, and show you how to fix common errors like “Code Redemption Error - -2017” (duplicate/already claimed) or “Invalid Code.”

Two Methods to Redeem Genshin Codes

There are two official ways to redeem codes, each with unique advantages. Understanding both will save time and reduce errors.

Method 1: Web Redemption (Official Site)

This method is fast and works on any device with a browser. You’ll sign into your HoYoverse account on the official code redemption page, select your server, paste the code, and confirm. The primary benefits are simplicity and ease of pasting long codes from social media or newsletters. It’s also ideal if you’re not near your game client but don’t want to miss a limited-time code.

Pros:

• Convenient across devices (PC, mobile, tablet).
• Easy copy-paste from official posts.
• No need to launch the game to redeem.

Cons:

• Requires correct account login and region selection.
• Occasional site congestion during livestream drops.
• PlayStation users must ensure their PSN account is properly linked to a HoYoverse account.

Method 2: In-Game Redemption (Settings Menu)

The in-game approach lets you paste codes from your clipboard directly into the client. It’s intuitive and provides immediate confirmation feedback from the game environment. This is helpful if you’ve already opened Genshin to play and want to grab rewards quickly.

Pros:

• Direct redemption inside the game client.
• No region selection mistakes; it uses your active server.
• Immediate mail delivery confirmation in most cases.

Cons:

• Some mobile keyboards can auto-correct or add spaces; careful pasting is needed.
• If you’re under Adventure Rank 10, the option may not work for certain codes.
• If servers are busy, mail may take a few minutes to arrive.

Both methods ultimately rely on the same backend validation, so code eligibility and limits are identical. Choose the method you find faster. If one returns an error, you can try the other, but errors such as “already redeemed” will persist across both. If you came here asking “in genshin impact how do you redeem codes,” the next two sections provide the exact step-by-step flows for each method.

Step-by-Step Online Code Redemption

Follow these steps to redeem via the official website. This path is recommended if you’re browsing on a phone or PC and want to paste codes quickly.

1. Open the official code redemption page: You can use the code redemption website genshin (official).
2. Log in to your HoYoverse account: Choose your linked login method (email, third-party, PSN-linked account). Ensure you’re signing into the same account you play with.
3. Select your server/region: Americas, Europe, Asia, or TW, HK, MO. If you have characters on multiple regions, pick the one where you want the reward.
4. Confirm your in-game nickname: The site will display the nickname associated with the selected region. If it’s wrong, you may be on a different server or a different account.
5. Paste the code: Enter the full code exactly as shared. Avoid added spaces or line breaks. Many codes are case-sensitive.
6. Click Redeem/Exchange: Wait for confirmation. If successful, you’ll see a success message.
7. Open Genshin Impact and check your in-game Mail: Rewards appear as a message with attachments. Claim them to add to your inventory.

Expert Tips:

• Use a password manager or single sign-on to ensure you’re on the correct HoYoverse account, especially if you play on multiple platforms.
• If you copy a code from a livestream or social post, verify the source and expiration time. Many codes expire within 24 hours.
• If you’re on PlayStation and never linked to a HoYoverse email account, set that up first; otherwise, web redemption may not deliver rewards to your PSN characters.

If you searched “in genshin impact how do you redeem codes,” this online process is typically the fastest and works even during maintenance windows (although rewards may only show after servers open). When something goes wrong, note the exact error message for troubleshooting in the “Common Code Redemption Issues” section below.

In-Game Code Redemption Process

The in-game process places redemption directly inside the client. It’s ideal when you’re already playing and see a new code announced.

1. Launch Genshin Impact: Log in as usual. Make sure you’re on the intended server region.
2. Open Settings: On PC, press Esc and click the gear icon. On mobile, tap the Paimon menu (top-left) then the gear icon. On PS, press Options/Menu and select the gear icon.
3. Go to Account: Within Settings, choose the Account tab.
4. Select Redeem Code: Some versions display “Redeem” or “Exchange” inside Account settings.
5. Paste the code: Carefully paste or type. Watch for extra spaces or auto-capitalization on mobile keyboards.
6. Confirm: Tap Redeem/Exchange. If successful, you’ll get a message on-screen.
7. Open your in-game Mail: Check the mail icon to claim attached rewards.

Best Practices:

• Use the clipboard paste function to avoid typos.
• If you see an “invalid code” error, re-check each character (0 vs O, 1 vs I, dashes).
• If mail doesn’t arrive within a couple of minutes, swap to another screen (e.g., Character menu) or restart the game to trigger mail syncing.

This is the simplest approach for players who live inside the game client and want to avoid external sign-ins. Again, “in genshin impact how do you redeem codes” boils down to inputting the code correctly and confirming on the server where your active characters are located.

Adventure Rank 10 Requirement for Codes

Most general redemption codes require players to be at least Adventure Rank (AR) 10. This restriction prevents abuse and ensures that new accounts have played enough to access standard systems. If you try to redeem earlier, the system may reject the code or the Redeem option might not function properly.

How to reach AR 10 quickly:

• Complete the Archon Quests in Mondstadt (Prologue) and early Story Quests.
• Open chests, activate Statues of The Seven, and complete commissions when available.
• Explore and unlock waypoints; exploration XP ramps quickly in the early game.

Occasionally, special codes are distributed that may include separate eligibility requirements—like event participation, a specific platform, or a limited server. However, the common baseline is AR 10. If you’re seeing errors about account eligibility, check your Adventure Rank first. Searching for “adventure rank 10 codes” often reveals reminders about this threshold, but many guides don’t emphasize how to reach it efficiently; we’ve included the essentials so you don’t get stuck.

Once you pass AR 10, the regular rules apply: your codes must be valid, unused, and region-appropriate. If your question is “in genshin impact how do you redeem codes,” remember that meeting AR 10 is the first milestone for most players before any redemption method will succeed.

Account Setup for Code Redemption

Your account configuration is crucial. Incorrect linking or server confusion causes many redemption failures.

Confirm Your HoYoverse Account

• Ensure your in-game account is linked to a HoYoverse login (email or third-party). This is mandatory for web redemption.
• On PlayStation, link your PSN to a HoYoverse account for cross-device redemption. Without this, website redemptions may not deliver to your PSN characters.

Verify Server Region

• Genshin accounts are region-specific: Americas, Europe, Asia, or TW, HK, MO.
• Rewards only go to the region you redeem on. If you have multiple regions, select the one with the characters you actively play.

Security and Trust

• Only redeem through official channels: the in-game client or the official genshin code redemption process page.
• Avoid third-party sites claiming to generate codes. They are scams and risk compromising your account.

Checking Eligibility

• Confirm Adventure Rank 10 or above for standard codes.
• Some platform-specific codes require you to redeem on a specific device or store ecosystem; read the code’s instructions carefully.

The top guides often omit these account fundamentals, yet they explain most “why didn’t my code work?” cases. Before you ask “in genshin impact how do you redeem codes,” make sure your account is linked, secure, and set to the right region.

Claiming Rewards from In-Game Mail

Redemption success messages don’t add Primogems directly to your total. Instead, the system sends rewards through in-game Mail. Here’s how to claim them efficiently:

1. Open the Paimon Menu and select Mail (envelope icon).
2. Look for a mail titled “Redemption Successful,” “Gift,” or similar wording from the system.
3. Open the message and tap “Claim” or “Claim All.”
4. Check your Primogem balance, Mora, and inventory to confirm receipt.

Timing Tips:

• Mail usually arrives within seconds, but on heavy traffic days (livestream code drops), it may take a few minutes.
• If it doesn’t appear, switch screens (Inventory/Character) or restart the game to refresh the mailbox.
• Mail has an expiration timer. Claim your rewards promptly so they don’t expire.

This step is often glossed over, which leads players to think the redemption failed when it actually succeeded. For anyone asking “in genshin impact how do you redeem codes,” always remember: success equals a mail with attachments—not an automatic deposit into your currency counters.

Common Code Redemption Issues

Here are the most frequent errors and how to fix them:

“Invalid Code”

• Code expired or mistyped. Confirm capitalization and characters like 0/O or 1/I.
• Some codes are region-limited or event-specific. Verify eligibility.

“Code Already Redeemed”

• You’ve already claimed it on that account/region. Check your in-game Mail history.
• If you have multiple regions, make sure you didn’t redeem on a different one.

No Mail Received After Success

• Wait a few minutes; then restart the client.
• Ensure you’re logged into the same account/region where the redemption was claimed.
• For PSN users, confirm your PSN is linked to a HoYoverse account if redeemed on the web.

“You do not meet the requirements”

• Usually indicates you’re below Adventure Rank 10 or the code restricts platforms/servers.

Website Login/Region Doesn’t Match

• Sign out and sign back in using the same method you used in-game.
• Confirm your displayed nickname on the redemption page matches your target account.

Connection or Server Errors During Livestream Drops

• Retry a few minutes later; traffic spikes are common.
• Use the in-game method as a fallback if the website is overloaded.

These solutions compile the best parts of existing guides and add clarity where many skip steps. When debugging “in genshin impact how do you redeem codes,” systematically check code validity, AR requirement, account linking, and server region.

Platform-Specific Redemption Instructions

While the core process is the same, platforms differ in login and linking behavior. Below are quick-reference instructions and nuances for each platform.

PC (Windows) and Epic Games

• In-Game: Esc > Settings (gear) > Account > Redeem Code > Paste > Exchange.
• Website: Log into your HoYoverse account, select region, paste code.
• Tip: If you started on Epic Games, ensure your HoYoverse account is linked properly to avoid mismatch between Epic and HoYoverse credentials.

Mobile (iOS/Android)

• In-Game: Paimon Menu > Settings > Account > Redeem Code.
• Website: Use mobile browser; copy the code from announcements and paste on the redemption page.
• Tip: Disable keyboard auto-correct or carefully paste to avoid changing characters.

PlayStation (PS5/PS4)

• In-Game: Options/Menu > Settings > Account > Redeem Code.
• Website: First ensure PSN is linked to a HoYoverse account. Then redeem on the website using that same HoYoverse account.
• Tip: If web redemption doesn’t deliver mail, it’s likely a linking issue. Revisit the PSN-to-HoYoverse linkage in Account > User Center.

Cross-Progression and Region Notes

• Cross-save allows logging into the same HoYoverse account on multiple devices, but server regions remain separate. Redeem codes on the region you actively play.
• If you’ve unintentionally created multiple accounts, standardize on one and avoid redeeming codes on the wrong login.

If you need more structure for “how to redeem genshin impact codes,” this platform guide complements the earlier sections and covers cross-save/linking common pitfalls overlooked in shorter articles. Consider bookmarking the official help center or an up-to-date genshin redemption guide for ongoing reference.

Real-World Example

Suppose you watch a Special Program and receive three time-limited codes. You’re on mobile, AR 28, Americas region. You paste each code into the in-game Redeem menu. Two succeed; one fails as “expired.” You check Mail, claim Primogems from the two success messages, and ignore the third. Later, you switch to PC—your rewards remain because they’re tied to your HoYoverse account on the same region.

Conclusion

Now you have the complete answer to “in genshin impact how do you redeem codes.” Remember: there are two official avenues—on the website and in-game. Ensure you’re AR 10+, on the correct region, and linked to the right HoYoverse account. Rewards always arrive via in-game Mail, so claim them there. If you run into errors, use our troubleshooting checklist. Whether you prefer redeem codes genshin step by step online or the in-game code redemption genshin approach, both are fast and reliable when done correctly.

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In summary, if you ever wonder again “in genshin impact how do you redeem codes,” just remember the essentials: valid code, correct account and server, AR 10+, and claim via Mail.

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