Code 9907 Genshin Impact: What It Means & How to Fix It (iOS, Android, PC)

Code 9907 Genshin Impact: What It Means & How to Fix It (iOS, Android, PC)

When you launch Genshin Impact, you might encounter a cryptic error message that reads “Error 9907.” For many players, this sudden interruption feels like a dead end. The code 9907 genshin impact error is a common disruption that can happen on any platform—iOS, Android, PC, or PlayStation. Understanding the root cause and applying the right fix can bring you back to the world of Teyvat in minutes, not hours.

In this guide, we’ll walk through the symptoms, causes, and a step‑by‑step troubleshooting checklist for every device. Whether you’re a seasoned Traveler or a new adventurer, you’ll find clear, actionable instructions that guarantee a smooth return to gameplay.

What is Code 9907 in Genshin Impact?

Code 9907 is a generic error flag that signals a problem with the game’s resource download or installation process. It is not a ban or a sign of malicious activity; rather, it indicates that the game client failed to retrieve or validate certain files. The error can surface during initial launch, after an update, or when switching between devices. Because it is tied to the game’s launcher and server communication, the fix typically involves clearing corrupted caches, freeing up storage, or reinstalling the application.

Unlike other error codes that might hint at account issues or network blocks, 9907 is purely technical. It usually appears as a pop‑up message or a brief “Loading… (9907)” screen before the game terminates. Knowing that the problem is local to the client helps you focus on device‑specific solutions rather than waiting for a server‑side patch.

Symptoms — How Code 9907 Appears (screenshots/messages)

When the error triggers, you’ll see one of the following:

• A red banner at the top of the screen that reads “Error 9907 – Resource download failed.”
• The game launching and then immediately closing, with no progress bar.
• A splash screen that says “Loading… (9907)” for an extended period before timing out.
• On iOS, a notification that says “Unable to load Genshin Impact. Please try again.”
• On Android, a message “Failed to download game data. Error 9907.”

These symptoms indicate that the launcher cannot access or verify the necessary files. If you notice any of them, proceed to the troubleshooting steps below.

Main Causes (Insufficient Storage, Interrupted Resource Download, Network Problems)

Three primary factors trigger the genshin impact error 9907:

1. Insufficient Storage: Genshin Impact requires a significant amount of free space for its base game, patches, and cache. If your device’s storage falls below the threshold, the launcher will abort the download, triggering 9907.
2. Interrupted Resource Download: A sudden network drop, power loss, or app crash can corrupt the downloaded files. The launcher detects the mismatch and throws the error.
3. Network Problems: Unstable Wi‑Fi, restrictive firewalls, or VPN interference can prevent the client from reaching the servers. Even a brief latency spike can cause the download to fail.

Identifying which of these applies to your situation can be done by checking available storage, reviewing recent network changes, and ensuring that the device’s battery is sufficiently charged.

Quick Fix — Fast Checklist (free space, restart, switch network)

Before diving into platform‑specific steps, run this rapid triage. It often resolves the issue with minimal effort:

1. Free Up Space: Delete unused apps, clear media, or move files to cloud storage. Aim for at least 5 GB of free space.
2. Restart Your Device: A fresh reboot clears temporary files and resets network connections.
3. Switch Network: If you’re on Wi‑Fi, try a wired Ethernet connection (PC) or switch to a different hotspot. Disable VPNs or proxies.
4. Launch the Game: After these steps, open Genshin Impact again. If the error persists, proceed to the detailed platform guides.

These actions address the most common triggers—storage, power, and connectivity—without the need for reinstalling the app.

iOS Steps — Clear Cache / Offload App / Reinstall

Apple’s iOS ecosystem offers a few tools to manage app data. Follow these steps to clear corrupted caches and reinstall the game safely:

1. Clear Cache:
   • Open Settings → General → iPhone Storage.
   • Find Genshin Impact and tap it.
   • Select Offload App to remove the app but keep its documents.
   • After offloading, tap Reinstall App to fetch a fresh copy.
2. Delete and Re‑Download:
   • If the above fails, delete the app entirely and download it again from the App Store.
   • Ensure your iCloud backup is up‑to‑date before deleting.
3. Check Storage:
   • After reinstalling, confirm you have at least 15 GB free. Genshin Impact’s latest patch can exceed 8 GB.
4. Launch and Verify:
   • Open the game and allow it to download the latest update. If the error reappears, contact official support page.

These steps resolve most iOS instances of the 9907 error by ensuring the app’s cache is clean and the installation is fresh.

Android Steps — Clear Cache & Data, Move Files, Reinstall

Android users have more granular control over app data. Use the following process to eliminate corrupted files:

1. Clear Cache & Data:
   • Open Settings → Apps & notifications → Genshin Impact.
   • Tap Storage & cache.
   • Press Clear Cache and then Clear Storage (this erases all local data).
2. Move Files:
   • Navigate to /Android/data/com.miHoYo.GenshinImpact on your device’s internal storage.
   • Move the entire folder to an SD card or external storage to free up space.
3. Reinstall:
   • Delete the app from the Play Store.
   • Re‑install it and allow the game to download the latest patch.
4. Check Network Settings:
   • Disable VPNs or proxy settings that may interfere with the download.
   • Switch between Wi‑Fi and mobile data to test connectivity.
   corruption, common culprits for the 9907 error on Android.

   PC & PS Fixes — Free Disk Space & Launcher Checks

   For PC (Windows) and PlayStation users, the process is similar but tailored to their operating systems:

   • Free Disk Space:
     • Open the game’s installation folder (default: C:\Program Files\MiHoYo\Genshin Impact).
     • Delete any cache or temp subfolders.
     • Ensure at least 10 GB free on the drive where the game is installed.
   • Launcher Reset:
     • On PC, run the launcher as an administrator.
     • In the launcher’s settings, click Reset or Clear Cache.
     • For PS, go to Settings → Storage → Application Data → Genshin Impact and delete temporary files.
   • Re‑Download the Update:
     • After clearing, launch Genshin Impact and let the installer fetch the latest patch.
     • If the error persists, delete the game folder entirely and reinstall via Steam or the PlayStation Store.

   These actions resolve 9907 errors that arise from corrupted launcher files or insufficient disk space on PC and PS.

   If Update Keeps Failing — Safe Reinstall & Backup Steps

   When the error persists after all previous steps, a clean reinstall is the final resort. Follow these safe‑backup procedures:

   1. Backup Your Account:
      • Open the game and go to Settings → Account → Bind Email/Phone.
      • Verify that your MiHoYo account is linked and the email address is active.
   2. Export Data (Optional):
      • Use the Backup feature in the launcher to create a local backup.
      • Store the backup file in a cloud folder (Google Drive, Dropbox).
   3. Delete the Game:
      • On PC, uninstall via Control Panel or Settings.
      • On mobile, delete the app via the launcher.
   4. Reinstall Fresh:
      • Download the latest installer from the official site or app store.
      • Run the installer and allow the game to download the full patch.
   5. Restore Backup (if needed):
      • After reinstall, log in with your MiHoYo account.
      • Use the Restore function in the launcher to load your previous progress.

   By backing up first and reinstalling cleanly, you eliminate any corrupt files that could trigger the 9907 error again.

   Preventing Future 9907 Errors (leave game open, keep X GB free)

   Once you’re back in Teyvat, you can reduce the likelihood of encountering the error again by following these best practices:

   • Maintain Storage: Keep at least 10 GB free on the drive or device where Genshin Impact is installed.
   • Update Regularly: Enable automatic updates to avoid large patch downloads that can fail mid‑process.
   • Stable Network: Use a wired connection for PC or a reliable Wi for mobile. Avoid VPNs during updates.
   • Leave Game Open During Updates: The launcher is more resilient when the game is running, as it can resume interrupted downloads.
   Backup Frequently: Use the in‑game backup feature to protect progress in case of future errors.

   Implementing these habits ensures that the genshin error 9907 becomes a rare occurrence.

   Community Threads & Official HoYoLAB Reports (where to check)

   For the latest patches and community insights, consult the following resources:

   • HoYoLAB Community Forum – Search for “9907” to find threads with similar issues.
   • Official Support Page – Submit a ticket if the error persists after following all steps.
   • Reddit r/GenshinImpact – Real‑time troubleshooting and user experience stories.
   • HoYoLAB Twitter – Official announcements and patch notes.

   These platforms provide real‑time updates and a community of players who have already solved the 9907 problem.

   FAQ — Will I lose progress? Is it a ban risk?

   Will I lose my progress if I delete the app? No. Your progress is stored on the MiHoYo servers and linked to your account. As long as you log back in, all characters, weapons, and currency will be restored.

   Is the 9907 error a sign of a ban? No. It is purely a technical glitch. HoYoLAB will never ban a player for encountering this error.

   Can I fix the error without reinstalling? Yes, by following the quick checklist and clearing caches, most 9907 errors resolve without a full reinstall.

   What is the minimum storage required? At least 10 GB free is recommended, though 15 GB is safer after the latest patch.

   How do I prevent future errors? Keep the game updated, maintain sufficient storage, and avoid VPNs during downloads.

   For more updates, follow genshin impact codes.

   Helpful explanatory video about Code 9907 Genshin Impact: What It Means & How to Fix It (iOS, Android, PC):